Privacy Policy and Personal Data Processing

This Privacy Policy defines the procedure, purposes, and conditions for processing personal data of customers of the PWMI Group online store, as well as the rights of data subjects and measures to ensure information security.

1. Controller of Personal Data

The controller of your personal data is the company SIA "PWMI Group":

  • Registration number: 40203408479
  • Legal / actual address: Valmieras iela, 3-3, Rīga, LV-1009, Latvia
  • Email for privacy inquiries: office@pwmi.lv

2. Categories of Personal Data Collected

We collect and process only the data necessary to fulfill your orders and provide quality service:

  • Identification data: name, surname, company name, company registration number, VAT number (VAT ID).
  • Contact information: email address, phone number, equipment delivery address (country, city, street, postal code).
  • Financial data: bank account number from which the invoice is paid.
  • Technical data (Cookies): IP address, browser type, history of visits to our website pages, and interaction with the interface.

3. Purposes and Legal Grounds for Data Processing

Data processing is carried out on the basis of the General Data Protection Regulation (GDPR) No. 2016/679 for the following purposes:

  • Performance of a purchase and sale agreement and delivery: issuing invoices, reserving equipment, transferring contact details to courier services (Venipak, UPS) for cargo delivery.
  • Compliance with legal obligations: compliance with tax laws and bookkeeping laws of the Republic of Latvia.
  • Legitimate interest of the company: remote technical diagnostics of devices, handling claims, and protecting the company's rights in case of disputes.
  • User consent: sending informational materials and commercial offers (only if you have voluntarily subscribed to the newsletter).

4. Periods of Personal Data Storage

Data related to invoicing, accounting documents, and performance of contractual obligations are securely stored for 6 years from the date of order fulfillment. This period is dictated by the financial and tax legislation of Latvia.

Personal data processed based on your consent (e.g., for marketing) are stored until you withdraw your consent.

5. Your Rights Under the GDPR Regulation

As a data subject, you have a full range of rights regarding your information:

  • Right of access: You can request confirmation of whether your data is processed and obtain a copy of it.
  • Right to rectification: You have the right to request immediate correction of inaccurate or outdated data.
  • Right to erasure ("right to be forgotten"): You can request complete deletion of data if it is no longer needed for accounting purposes.
  • Right to restriction of processing: You can temporarily suspend the processing of your data in disputed situations.
  • Right to data portability: You have the right to receive your data in a structured digital format.
  • Right to withdraw consent: You can unsubscribe from marketing newsletters at any time by clicking the "Unsubscribe" button in the email or by writing to office@pwmi.lv.

To exercise any of these rights, send an official request to our email: office@pwmi.lv. If you believe your rights have been violated, you have the right to lodge a complaint with the State Data Inspectorate (DVI) in Latvia (official website: www.dvi.gov.lv).